dhk88 Privacy Policy — Your Information Is Our Responsibility

dhk88 (referred to hereafter as "we", "our", or "the platform") operates a trusted and reliable online gaming service for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our core responsibilities.

This privacy policy explains how dhk88 collects your personal information, why it is collected, how it is used, and with whom it may be shared when necessary. By using our services, you are considered to be informed about the data practices described in this policy.

dhk88 uses SSL encryption technology to keep all your transactions and personal information secure. We are always committed to ensuring fair play and a safe environment.

We collect two types of information: information you provide directly, and information collected automatically while you use our platform.

2.1 Information You Provide

During registration and account management, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — to confirm 21+ years)
• Email address
• Mobile number (for mobile banking verification)
• Payment method details: bKash, Nagad, Rocket, Upay account numbers
• National ID card or passport number (for identity verification when required)
• Address details

2.2 Automatically Collected Information

When you use dhk88, our system automatically collects certain technical information:

• IP address and device type
• Browser type and version
• Platform activity logs (login times, game sessions, transaction history)
• Data collected from cookies and similar tracking technologies
• Analytical information about user behavior

dhk88 uses your personal information only for lawful and necessary purposes. Each purpose is described in detail below:

3.1 Service Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Personalizing the gaming experience
• Providing technical support

3.2 Security and Compliance

• Preventing fraud and cheating
• Age verification (enforcing the 21+ policy)
• Complying with applicable guidelines related to anti-money laundering
• Implementing responsible gaming policies

3.3 Communication

• Sending transaction notifications
• Providing important account-related updates
• Sending promotional offers and bonus information with your consent
• Providing customer service assistance

3.4 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning the launch of new games and services

dhk88 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We may share limited information with trusted third parties that help us operate our services, such as payment processors (including bKash, Nagad, Rocket, Upay and bank transfer services), technology service providers, and security verification agencies. These parties may only use the information for specific tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information in order to comply with applicable laws, regulations, or lawful orders from regulatory authorities. In such cases, we will make every effort to notify you as far as possible, though this may not always be possible for legal reasons.

4.3 Business Transfers

If there is any change in the business structure of dhk88 (such as a merger or acquisition), user information may be transferred to the new managing authority — however, this privacy policy will continue to apply in such cases.

The dhk88 website uses cookies and similar technologies. Cookies are small files stored in your browser that help us improve our services.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: For remembering your preferences and settings.
• Analytical Cookies: For analyzing platform usage statistics.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling cookies may limit some features of the platform.

We use industry-standard technologies and methods to protect your information:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored on secure servers and backed up regularly.
• Access Controls: Only authorized personnel can access information on a need-to-know basis.
• Two-Factor Verification: An additional security layer for sensitive account activities.
• Regular Security Audits: Routine audits to identify and address system vulnerabilities.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.

dhk88 retains your personal information for as long as necessary. As a general rule:

• Account information: For as long as the account is active and for a specified period after closure as required by applicable law.
• Transaction records: For the period necessary to meet financial and legal obligations.
• Communication history: For the purpose of customer service and dispute resolution.
• Technical logs: For a limited period for security monitoring purposes.

Once the necessary period has passed, your information will be securely deleted or anonymized.

You have the following rights regarding your personal information:

8.1 Right to Access

You can find out at any time what information we hold about you. To do so, contact our support team.

8.2 Right to Correction

If any of your information is incorrect, you can request a correction. Providing accurate information is also important for the security of your account.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted, though this may not be fully possible if there are legal obligations that apply.

8.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. To do so, contact the support team or use the "Unsubscribe" option in any email.

8.5 Right to Data Portability

You have the right to receive your own information in a structured, commonly used format.

dhk88 strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors. If we become aware that a minor has used our platform, the relevant account will be closed immediately and all information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact our support team immediately.

The dhk88 platform may occasionally reference third-party services (such as payment services or game providers). These third parties have their own privacy policies and dhk88 is not responsible for their activities.

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi have their own privacy policies, which can be found on their respective websites.

For the operation of our services, your information may in some cases be stored or processed outside Bangladesh. In such cases, we ensure that appropriate protective measures are maintained and that your information is protected in accordance with the standards of this policy.

We may update this privacy policy from time to time for business, legal, or technical reasons. If significant changes are made, we will send a notice to your registered email and display it clearly at the top of the website.

If you continue to use the platform after any changes, you are considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following: